Effective Date: 3.3.2014 Company: Her Secret Vault Inc., also doing business as Arcana Crypta Inc
1. Introduction
Welcome to Her Secret Vault Inc. (“we,” “us,” or “our”). We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, make a purchase, or interact with our services.
Please note that Her Secret Vault Inc. may appear on your billing statement as “Arcana Crypta” or “Her Secret Vault.” Both names represent the same parent company. This clarification is provided to help prevent any confusion or unauthorized chargebacks.
2. Information We Collect
We may collect the following types of information:
Personal Information: name, email address, billing address, phone number, and payment details when you make a purchase or register for services. Usage Information: data about how you use our website, including pages visited, device information, and IP address. Cookies: small files stored on your device to enhance site performance and personalize your experience.
3. How We Use Your Information
We use collected information to:
Process payments and deliver products or services.
Communicate updates, confirmations, and customer support messages.
Improve website functionality, marketing, and user experience.
Comply with legal and regulatory obligations.
We do not sell, rent, or trade your personal information to third parties.
4. Payment & Security
All payments are processed through secure, encrypted payment gateways (such as Stripe or PayPal). For your protection, we do not store full credit card details on our servers.
Your statement may reflect charges under Her Secret Vault or Arcana Crypta. These names represent the same business entity. If you see either name on your statement, please know it corresponds to a legitimate purchase you made through our official platforms.
5. No Refund Policy & Membership Terms
All sales made through this website are final. We do not offer refunds, exchanges, or credits for any digital products, courses, consulting sessions, memberships, or events once payment is completed.
By completing your purchase, you agree to:
Review all product and service details prior to checkout.
Understand that digital materials are considered delivered once accessed or downloaded.
Acknowledge that consulting sessions, trainings, memberships, or event tickets are non-refundable once confirmed.
Membership Terms: If you enroll in a membership or subscription program:
You may cancel your membership at any time.
Cancellation will stop future billing cycles.
No refunds, partial refunds, or prorated credits will be issued for any payments already processed.
You will retain access to the membership until the end of your current billing period.
If you believe a payment error or duplicate charge has occurred, please contact us within 48 hours at [email protected] for review.
6. Data Retention
We retain your information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
7. Your Rights
Depending on your location, you may have the right to request access, correction, or deletion of your personal data. To exercise these rights, contact us at [email protected].
8. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices. The updated version will be posted on this page with the revised effective date.
9. Contact Information
If you have questions about this Privacy Policy or the No Refund Policy, please contact us at:
📧 [email protected] 🏢 Her Secret Vault Inc. (DBA Arcana Crypta) 1 Little West 12th St NY, NY 10014
10. Digital Product Policy
All digital products are non-refundable.
Due to the immediate access and delivery of digital content, all sales are final. No refunds, exchanges, or cancellations will be granted under any circumstances.
By completing your purchase, you agree that you are receiving a digital product and understand that no physical item will be shipped.
You also agree not to initiate chargebacks or disputes for digital products or membership access that have been delivered or made available.
